Terms & Conditions

How We Do Business — with Transparency, Integrity, and Mutual Respect

Welcome to Michael James Remodeling (“MJR,” “we,” “our,” “us”). By using our website, contacting our team, or engaging our services, you agree to these Terms & Conditions. Clear expectations protect both sides and help us deliver excellent work with integrity.

Website Use

The content on our site (text, images, designs, logos, layout, and code) is owned or licensed by MJR. Personal, non-commercial viewing and sharing is permitted with attribution. Any reproduction, redistribution, scraping, automated harvesting, or commercial use requires prior written consent.
You agree not to introduce malware, attempt unauthorized access, or interfere with normal site operations.

Consultations & Estimates

Initial discovery calls or showroom consultations are complimentary unless stated otherwise. Estimates reflect scope, site conditions, and selections at the time of issue. Pricing can change if scope, materials, access, code requirements, or unforeseen conditions differ from initial assumptions. We communicate adjustments before work proceeds.

Project Agreements

Work begins once both parties sign a written agreement and the initial payment is received. The agreement details scope, timeline expectations, allowances, selections, change-order process, payment schedule, and warranty terms. In case of conflict between this page and a signed agreement, the signed agreement controls.

Payments & Billing

  • Schedule: Payments are due as outlined in the contract (e.g., deposit, progress draws, final payment).
  • Late/Failed Payments: May pause work, delay inspections, and incur fees as permitted by law and contract.
  • Final Payment: Required prior to release of warranties, close-out documents, or final deliverables.
  • Taxes/Permits: Client is responsible for applicable taxes and permit fees unless the agreement states otherwise.

Changes & Cancellations

Client-requested changes are documented via written change orders with associated cost and time impacts approved in advance. Cancellation terms, including restocking fees or payment for work performed, are governed by the signed agreement.

Access to Site & Client Responsibilities

  • Provide safe, timely access to the property during normal working hours.
  • Secure pets, valuables, and sensitive items.
  • Approve selections by required deadlines to keep schedules on track.
  • Disclose known hazards or unique conditions (e.g., prior water intrusion, structural concerns).

Scheduling, Timelines & Delays

Timelines are good-faith estimates. Labor availability, inspections, permitting, weather, and supply chains can affect schedules. MJR is not liable for delays outside our reasonable control; we communicate impacts and keep work moving.

Materials, Selections & Substitutions

Natural variations in wood, stone, tile, and finishes are expected. If specified items become unavailable, we’ll recommend comparable substitutes for client approval and document any cost/time impact.

Warranty & Workmanship

We stand behind our craftsmanship. Project-specific warranty terms are included in your agreement and cover defects in materials and workmanship for the stated period. Normal wear, misuse, lack of maintenance, or third-party alterations are excluded. Manufacturer warranties apply to products per their terms.

Project Photos & Portfolio Usage

With your permission, we may photograph or film the project before, during, and after completion for documentation and portfolio use (website, social media, proposals). We never publish addresses or personally identifying details.

Third-Party Vendors & Links

We may recommend trusted trade partners or link to external resources. MJR is not responsible for third-party content, policies, or performance. Any subcontractors engaged by MJR will be coordinated and managed

Intellectual Property

All designs, drawings, renderings, specifications, and written content supplied by MJR remain our intellectual property unless otherwise transferred by written agreement. Client-supplied assets must be provided with the right to use them for the project.

Limitation of Liability

To the maximum extent permitted by law, MJR will not be liable for indirect, incidental, special, or consequential damages. Our total liability related to a project is limited to the amounts paid to MJR for the specific project giving rise to the claim.

Indemnification

Client agrees to indemnify and hold MJR harmless from claims arising out of hazards, undisclosed conditions, or misuse of the finished work, except to the extent caused by our proven negligence.

Privacy

We respect your privacy and handle data with care. For collection, use, and safeguarding of personal information, see our Privacy Policy.

Dispute Resolution

Most issues resolve through conversation. If a dispute arises, both parties agree to attempt good-faith negotiation, then mediation. If unresolved, claims may proceed to arbitration or court as specified in the signed agreement.

Governing Law

These Terms and any project agreement are governed by the laws of the State of Georgia, without regard to conflict-of-law rules.

Changes to These Terms

We may update these Terms to reflect business or legal changes. The most current version will be posted on this page with the effective date noted above.

Contact

Questions about these Terms or your project?